What information do we collect?
At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you want us to provide you with information. We may gather the following information about you:
- IP address (a unique identifier for your computer or other device)
- Mobile device ID
How do we use it?
We will use this information in the following ways:
- To provide you with better ways of accessing information from this website
Do we pass your information to third parties?
We will not pass your information on to any third party unless we reasonably believe we are required by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.
How long do we keep your information?
We will keep your information for a reasonable period for the purposes set out above.
We may use information obtained from cookies or similar technology. Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. Therefore, when we refer to “you” in this section we mean your computer. We can recognise these cookies on subsequent visits and they allow us to remember you.
How do we protect your information?
We take appropriate measures to ensure that your personal information disclosed to us is kept secure, accurate, and up to date and kept only for so long as is necessary for the purposes for which it is used.
How to obtain a copy of your information
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. Please contact us using the details set out below.
How to contact us if your information or choices change
If your personal information or your preferences change, you don’t want us to send you the information you have requested, or if you have any queries about how we use your personal information, please let us know by contacting us.
Terms and conditions for Phorest booking software
Phorest provide a online booking software service to salons and spas. Please read these terms and conditions carefully before using the service. This is a legal agreement between you, the "user" and Phorest Online Booking Services for all parts of the online booking service. References to "services provider" or "third parties" means the business that you book a service with, for example a salon, spa, wellness, holistic or any other type of services business.
No third parties or us give any guarantee that the information on this website will be error free. By using this website you understand that the information may contain errors and we do not accept liability for these errors, to the amount that is allowed by law.
All bookings for services on this website are made with the service provider and not with Phorest. Phorest only facilitates the online booking with the service provider. The contract is between you and the service provider and Phorest is not part of that agreement, and therefore Phorest has no direct or indirect responsibility in that contract. Before making a booking, you need to check that you agree with the service provider's terms and conditions.
Phorest tries to make sure that the services listed are of reasonable standard, but the listing of services on this website is not a recommendation from Phorest, or that the services will be suitable for the user. Phorest will not be liable to you if the services are not suitable to you. Your use or any information on this website is totally your own risk, for which we will not be liable. It is your own responsibility to make sure that any products, services or information available through this website meet your specific needs.
No unlawful or prohibited use
By using this website you confirm to Phorest that you will not use this website for any purpose that is against the law or not allowed by these terms.
Links to third party sites
This website may contain hyperlinks to websites operated by parties other than Phorest. These hyperlinks are provided for your reference only. Phorest does not control those websites and is not responsible for their contents. By having hyperlinks on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators.
The following conditions apply to bookings of services made by you through this website.
Making a reservation
When booking a third party's services on Phorest you may be required to pay a non refundable reservation fee/deposit using either a credit or a debit card. The amount of the reservation fee/deposit will depend on the total cost of your booking and will range from €/£/$0.50 to €/£/$1.50 (inclusive of VAT or any other taxes that may apply). Phorest use a third party payment gateway company to process this payment.
Responsibility of accuracy of information to service providers
Services and Treatments are carried out by trusted third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that may require special facilities.
A cancellation of an appointment will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than €/£/$1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee/deposit will not change. If the service provider cancels the whole booking the reservation fee/deposit will be credited to your Phorest account. This credit can be used to reserve future bookings on Phorest. If the services provider only partially cancels a booking your reservation/deposit fee will not change.
Users may cancel bookings made online up to 24 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 24 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 24 hours notice will only lose their reservation fee/deposit.
By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider's terms and conditions. For this purpose your credit or debit card will be securely stored.
Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.
When a reservation is confirmed
Phorest does not accept responsibility for cancellations by the user or by the services provider. Phorest does not accept any liability for losses, additional expenses or any claim because of changes in salon services, sickness, weather, strikes or any other cause. All losses, extra fees or claims will be your responsibility unless otherwise agreed between you and the service provider.
No Liability in credit or debit card transactions
Phorest makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, Phorest shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.
Copyright, notice and limited license
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any persons breaching any of this provision will be prosecuted.
Automatic collection of information/cookies
Phorest's website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience. A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow us to recognize your computer while you are on our website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users,tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.
Information collection and how it is used
We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.
Modification of these terms and conditions
Phorest reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.
All use by you of Phorest's services is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading an/or use of or referring to or relying on information, products, services or materials provided on this website. You agree that Phorest and the providers of telecommunications and network services to Phorest will not be liable for damages arising after your use or inability to use this website and you hereby waive all claims with respect thereto whether based on contract, tort or other grounds.
This website is available to all users "as is". Phorest makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. Phorest accepts no liability for any infection by computer virus, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website.
To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or the merchantability, quality or fitness for a particular purpose.
General terms and conditions
These Terms and your use of this website are governed by the laws of the Republic of Ireland. You hereby consent to the exclusive jurisdiction of the Republic of Ireland courts in all disputes arising out of or relating to the use of this website each time you access the website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation this paragraph.
Phorest is committed to protecting an individual's privacy. This policy covers the personal information that Phorest holds and sets out the way in which Phorest will use, manage and protect personal information that comes into the possession of Phorest.
Phorest will only collect and use personal information that is necessary for its business purposes, and for the health and safety requirements of its staff. All information collected is treated as confidential, and will only be used for the purpose for which it was supplied, unless permission has been obtained. Information will be collected by lawful, fair and unobtrusive means. Any sensitive information will be collected with the individual's consent.
Phorest will not disclose any personal information to an unrelated third party except with the consent of the individual or where required by law to do so.
Phorest will only keep personal information it needs. Information is stored in a combination of secure computer storage facilities and paper based files. Reasonable steps will be taken to securely destroy or permanently de-identify personal information when it is no longer required.
Phorest uses your details to operate Phorest and, occasionally, to inform you of new features, services and products from Phorest. On occasions, we may supply statistics about our customers to third parties. These statistics never contain personally identifying information.
You may receive an email after a completed appointment with a services provider asking you if you wish to leave a review. When you leave a review the information will be submitted to the services provider and Phorest. This information will be stored securely in computer storage facilities. If you choose to do so you agree to that Phorest or the services provider that the appointment was with can publish your review should they choose to do so. If Phorest or the services provider choose to publish your review only your first name will be published with the review however the services provider or Phorest will not be held responsible for any wording by you in the review that might reveal your identity.
Any questions, please contact Phorest, Anglesea Mills, 9 Anglesea Row, Off Little Britain Street, Dublin 7, D07 F8PY, Republic of Ireland; or email us on email@example.com.
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
Tell someone you’re not happy with the service you’ve received, either while you’re in the salon/barbershop or as soon as possible after leaving. Calmly and clearly explain the problem.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.
If you have already left the salon/barbershop, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.
Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist, barber or beauty therapist if you prefer, although this may not be possible if the individual is self-employed.
If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.
ALTERNATIVE DISPUTE RESOLUTION
If, after following our complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we will refer you to a certified alternative dispute resolution provider, Hair & Beauty Mediation. As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally binding unless both parties agree on an outcome, but it is a cheaper and quicker alternative than taking legal action.
Please note there is a charge of £12 including VAT for the client and £30 including VAT for the salon.
Hair & Beauty Mediation can be contacted by:
Phone: Email: Website:
01234 831965 firstname.lastname@example.org www.nhf.info/complaints
© NHF & NBF 2018 11